Frequently asked questions

Are your alarm systems wireless?


We provide wireless encrypted alarm systems on all our security systems with 128 bit encryption which is comparable to that used by banks and government offices.




How does monitoring work?


Once signals are recieved by our professional monitoring station, it takes our dispatchers 30 seconds to first contact you, rule out any false alarms and then dispatch the proper emergency serivce. However, if you use a panic button to send out an emergency signal, then the police will be dispatched immediately without call verification.




Can I arm my alarm system from my phone?


You can arm your system remotely with our smart control enabled alarm packages such as Control 360 and View 360 Ultimate. You willhave total control to interact with your home security from anywhere, including smart phones, phones with web browsers, tablets, or internet-accessible computers.




What is Geo-Fencing?


Geo-Fencing is a location-based technology that creates a virtual fence around a specified location. You can set up Geo-Fencing to arm or disarm when you reach a certain distance or raise and lower your thermostat, turn on or off connected smart lighting and a number of other smart home automated systems and devices.




Where are your service areas?


Our service areas include Toronto, Mississauga, Oakville, Vaughan, Richmond Hill, Markham and the GTA.




Who do I call to arrange for transfer of service from my old providor?


For transfer of service, you can call Smart Space at 416-207-1769.




How does your referral program work?


Customer referrals are handled by our new account specialists. When you call us with the referral contact information or fill in our online referral form your Smart Space account will then be credited with $100 to go towards your own monitoring fees once your referral becomes a customer in good standing.




Will my pet set off my motion detector?


Our motion detectors are immune to pets that weigh up to 50 lbs. However, even small pets weighing less than 50 lbs. could set off the motion detectors if they are extremely active.




What is Alarm.com and RTI?


Alarm.com is the leading technology provider of Smart Home Security services. Their award winning technology is used by over 5 million people to help protect what matters most. Smart Space is an Alarm.com professional Certified Dealer and their technology is behind our advanced home security systems. RTI is a whole home automation system that allows you to integrate everything from home entertainment and cinema to lighting and shade control, energy use and more with easy to use interfaces that truely bring your home to life in an intuitave way that works for you, your business or family.




What emergency safeguards do you offer?


Our smart security system lets you easily set rules to that your home automatically responds in an emergency to help keep you safe. It connects your home's key devices like carbon monoxide, smoke detectors, heating and AC systems, and lighting wirelessly to the security panel. If there is an emergency, we are one step ahead. If smoke or carbon monoxide is detected our smart home systems can automatically shut down the heat or AC to stop the circulation of dangerous fumes, and send a signal to emergency personnel. If an intruder is detected any smart interior or exterior lights can turn on and begin to flash.




Will I recieve alerts even if the system is disarmed?


Our Always-On Technology keeps you notified of any activity you care about, whether your system is armed or not. This means you can get text or email notifications when a door or window is opened, if a medicine or liquor cabinet is opened, when someone disarms the system, or even adjusts the thermostat. You can choose to get as many - or as few - alerts as you like.




Can my old security system be upgraded to one of your smart security systems?


Many existing home security systems can be upgraded to a modern security system like the ones we install with Smart Space. They are compatible with systems made by DSC, GE Security, Interlogix, Qolsys and 2GIG. Many older systems can be easily upgraded to a modern security platform. Wireless sensor and communication technology make it very simple to upgrade and there is no need to open walls or run wires.




Can I connect my old analog cameras to your security system?


Yes, Analog cameras can be connected through one of our video servers and take full advantage of the features that come with our smart security systems. You can connect up to 40 cameras and view live video from them at any time on your computer of mobile device! You can also use the connection with the security system and sensors to trigger smart recordings to capture important activity around the house or business, like kids coming home or deliveries.




Can I control my garage door?


Virtually any garage door operator can be connected with our smart home system. We are able to connect them through devices that ensure safe and effective remote operation.




Can lights and shades be part of my security system?


Yes, smart lighting and shades from companies such as Lutron can be integral parts of your home or business security defence system. When an alarm is triggered the blinds can be raised and lights flashed to deter an intrusion.




How do I get a smart home and security system from Smart Space?


Just give us a call at 416-207-1769 or fill-in our contact form and one of our friendly account representatives will be happy to assist you and answer any question you may have. We will then setup an appointment with a knowledgable service technician at your home or business. You can also contact us by email